{"id":1294,"date":"2025-03-10T11:03:58","date_gmt":"2025-03-10T00:03:58","guid":{"rendered":"https:\/\/www.ecctec.com.au\/?p=1294"},"modified":"2025-03-11T18:47:33","modified_gmt":"2025-03-11T07:47:33","slug":"what-does-communications-mean-for-ecctec","status":"publish","type":"post","link":"https:\/\/www.ecctec.com.au\/?p=1294","title":{"rendered":"What Does Communications Mean for ECCTEC?"},"content":{"rendered":"\n
\"WebConnex<\/figure>\n\n\n\n

ECCTEC Distribution<\/a> is a value added distributor in the Australian and New Zealand market place, specialising in distributing innovative products and services for industries like Telecommunications, Healthcare, Retail and others.<\/strong><\/p>\n\n\n\n

These digital solutions are from globally-recognised technology partners such as Mitel\/Unify, Advantech, SMSEagle and Tassta. ECCTEC is a value-added distributor so it supports all of these leading-edge solutions which in turn, brings even more success for their resellers.<\/p>\n\n\n\n

The<\/strong> Mitel\/Unify Portfolio<\/strong><\/p>\n\n\n\n

ECCTEC distributes the Mitel\/Unify portfolio <\/a>across Australia, New Zealand and the South Pacific region (ANZP). In this role, ECCTEC brings three decades of experience in the communications sector to the table and as ECCTEC’s CIO, Stuart Edge, says: \u201cECCTEC is now fully equipped to handle all Mitel-Unify products, solutions and services, ensuring seamless support and distribution for our partners.”<\/p>\n\n\n\n

Unify has established a stable and dependable platform and its portfolio features a range of standout products and services which include: <\/strong><\/p>\n\n\n\n

Unify OpenScape Voice<\/strong> – this product is part of the OpenScape Enterprise portfolio and provides cloud-based communication for seamless connectivity within a business. Offering carrier-grade reliability and scalability, it\u2019s an ideal telephony solution for mid to large-sized companies.<\/p>\n\n\n\n

WebConnex –<\/strong> Having one of the world\u2019s top communication platforms is great and WebConnex takes this to the next level because it allows users to keep in contact using any device, anywhere. It delivers the power of Unify\u2019s OpenScape<\/a> Voice and OpenScape UC, so users have all the features they require via a simple web browser or locally installed app.<\/p>\n\n\n\n

Unify OpenScape Business<\/strong> – is designed for small and medium-sized businesses, providing a flexible and scalable cloud or on-premise solution, that meets all communication needs in one unified system.<\/p>\n\n\n\n

\"OpenScape<\/figure>\n\n\n\n

Desk Phones –<\/strong> the CP series of phones provide seamless connectivity and ease of use. The phones have crystal-clear audio, sleek design, versatile accessories and cater to diverse needs.<\/p>\n\n\n\n

\"OpenScape
The CP series of phones provide seamless connectivity and ease of use. <\/strong><\/figcaption><\/figure>\n\n\n\n

Cordless Phones –<\/strong> the OpenScape DECT wireless handsets are designed for real-world mobility. They’re durable and fully integrated with the Unify OpenScape Enterprise voice network.<\/p>\n\n\n\n

UC Suite – <\/strong>myPortal offers several options, integrating a full CTI suite into Microsoft Outlook. As well, myPortal@work is a webRTC soft client for Mac or PC and it’s a standalone CTI client. Plus, myPortal for Teams provides desk phone integration directly within MS Teams.<\/p>\n\n\n\n

OpenScape Business Contact Centre –<\/strong> the user client software, myAgent, offers a comprehensive inbound Contact Centre solution for voice, email and fax. It features powerful call scheduling, in-queue messaging and agent reporting, all managed through an intuitive interface. <\/p>\n\n\n\n

Call Reporting and Recording –<\/strong> Call reporting and recording is available from the cloud for OpenScape Business platforms, with SMDR or CSTA options. It includes unlimited wallboards, custom reports and it’s cost-effective to boot.<\/p>\n\n\n\n

Operator Console –<\/strong> myAttendant is an ideal solution for traditional reception roles in your client\u2019s business. The intuitive software simplifies call handling, allowing operators to easily transfer and consult on calls or to update user presence and view queued or parked calls.<\/p>\n\n\n\n

Advantech’s ePaper Solution<\/h5>\n\n\n\n
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