INTELLIGENT OUTPATIENT SOLUTION

  • Intelligent Patient Queue Management System
  • Intelligent Clinic Check-In System

INTELLIGENT PATIENT QUEUE MANAGEMENT SYSTEM

BY STREAMLINING OPERATIONS, THE INTELLIGENT PATIENT QUEUE MANAGEMENT SYSTEM CAN REDUCE CROWDS AND IMPROVE THE OVERALL SERVICE QUALITY TO PROVIDE PATIENTS WITH EXCELLENT HEALTHCARE EXPERIENCES

Advantech's intelligent patient queue management system enables healthcare facilities to increase operational efficiency and service quality by streamlining queue management and reducing patient wait times. This web-based system allows patients to easily join a queue and check the queue status online. The system can also be integrated with other healthcare or insurance systems to provide priority service for elderly, disabled, and pregnant patients. In addition to sending patients SMS notifications of upcoming appointments, the intelligent patient queue management system can be used to generate daily or monthly real-time reports. By streamlining operations, the intelligent patient queue management system can reduce crowds and improve the overall service quality to provide patients with excellent healthcare experiences.

Key Features:

Easy Queue Management

The intelligent patient queue management system enables the provision of self-service queue ticketing and automates patient flow distribution for enhanced counter efficiency. The system can also be customised to prioritise elderly, disabled, and pregnant patients.

Real-Time Queue Status Display

Counter staff can use a desktop computer or mobile device to call the next patient in a queue. The counter LEDs display queue ticket numbers and estimated wait times in real time. Patients can check these displays to view the queue status. Healthcare facilities can also use the queue displays to present related healthcare information.

Queue Notifications and Status Checking

The intelligent patient queue management system alerts patients of upcoming appointments and queue ticket numbers. Additionally, because the system is web-based, patients can use mobile devices to check the real-time queue status.

Queue Data Analysis

The intelligent patient queue management system can be used to generate real-time queue management reports which include data of average wait times and daily patient numbers. Management teams can then use these reports to improve counter services
  • Increase operational efficiency and service quality by streamlining queue management and reducing patient wait times
  • This web-based system allows patients to easily join a queue and check the queue status online.
  • Priority service for elderly, disabled, & pregnant patients possible
  • Sending patients SMS notifications of upcoming appointments can be generated daily or monthly in real-time reports

Queuing Display Terminal

Queuing Display Terminal is an outpatient queuing signage solution designed to support Windows and Android OS. All devices pre-installed with Signage CMS client software can be connected to WISE-PaaS/Signage Server - a web-based content management system which delivers rich formats and high-resolution multimedia to all queuing display terminals in real-time - and effectively conveys information about health education. Also, pre-installed HQM client software receives queuing data from HQM servers through AMQP protocol. Timely display of the integrated information of queuing and check-in systems strengthens the service quality of public spaces in the hospital.
FEATURES:
  • Integrated with WISE-PaaS/SignageCMS Digital Signage Management Software.
  • Using interactive API to interact with Signage CMS program for interactive application integration, such as RFID, Beacon and customer facial recognition.
  • Supports Text-To-Speech (TTS).
  • Broadcast queue status hospital wide.
  • Supports various multimedia and video streaming formats.
  • Broadcast interactive guides and health education information functions.

Interactive Queuing Terminal

Interactive Queuing Terminal is a solution composed of a counter calling app and interactive display. All terminals pre-installed with Signage CMS client software to deliver information like the service items, call progress and ticket dispensing. Also, pre-installed HQM client software receives all required data from HQM server through AMQeP protocol. The calling app offers systematic management for outpatient rerouting and improves counter service satisfaction.

  • Increase operational efficiency and service quality by streamlining queue management and reducing patient wait times.
  • This web-based system allows patients to easily join a queue and check the queue status online.
  • Priority service for elderly, disabled and pregnant patients possible.
  • Sending patients SMS notifications of upcoming appointments generates a daily or monthly real-time report.

FEATURES:

  • Integrated with WISE-PaaS/SignageCMS Digital Signage Management Software.
  • Using interactive API to interact with Signage CMS program for interactive application integration, such as RFID, Beacon and customer facial recognition.
  • Supports Text-To-Speech (TTS).
  • Provides a calling app to allocate digital queues to available counter.
  • Supports multifunctional counter processes.
  • Provides ticket collection service.
  • Queue transfers with a single ticket number.

Hospital Queuing Management - System Architecture

INTELLIGENT CLINIC CHECK-IN SYSTEM

DESIGNED TO SUPPORT THE PROVISION OF PATIENT-CENTRIC SERVICES, ADVANTECH'S INTELLIGENT CLINIC CHECK-IN SYSTEM STREAMLINES OUTPATIENT SERVICES AND IMPROVES CARE QUALITY.
Advantech's intelligent clinic check-in system terminals can be installed in every clinic room to accelerate the patient check-in process. Each terminal can be used to display the hospital department and doctor information, real-time OPD status and patient waiting lists for that specific clinic room. Clinic room staff can use a desktop computer or mobile device to call the next patient in the queue. When patients are called into a clinic room, their name is displayed on a screen outside the room and an audio notification is broadcast. With the self-check-in service, the system helps to protect patient privacy. Patients can self-identify and check-in for scheduled appointments by simply scanning their healthcare ID card with the terminal's smart card reader, eliminating the need for staff to check patient IDs and saving time. Designed to support the provision of patient-centric services, Advantech's intelligent clinic check-in system streamlines outpatient services and improves care quality.
  • Accelerates the patient check-in process.
  • Displays hospital department, doctor information, real-time OPD status and patient waiting lists.
  • Clinic room staff can use a desktop computer or mobile device to call the next patient in the queue.
  • Patient's name is displayed on a screen outside the room and an audio notification is broadcast when they call in to the clinic room.
  • Patients can check-in for scheduled appointments with their healthcare ID card using the terminal's smart card reader.
The Self-Check-In terminal solution is composed of a clinic calling app and check-in information display. All terminals pre-installed with SignageCMS client software will deliver information about medical staff, doctor's visit progress, patient list and check-in status. HQM client software, as well pre-installed, receives all required data from HQM server through AMQP protocol. The calling app offers dynamic adjustment of patient visit priority which increases service effiency and ensures the privacy of patients.

FEATURES:

  • Integrated with WISE-PaaS/SignageCMS Digital Signage Management Software.
  • Using interactive API to interact with Signage CMS program for interactive application integration, such as RFID, Beacon and customer facial recognition.
  • Supports self-check-in and patient-calling announcement.
  • Supports Text-To-Speech (TTS) – provides a calling app for dynamic adjustment of patient visit priority.
  • Displays outpatient clinic information.
  • Adjusts care delivery to patient needs.

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