Cliniserve - ECCTEC

CLINISERVE CARE

SMART TASK MANAGEMENT IN STATIONARY CARE CLINISERVE PATIENT - CLINISERVE FLOW - CLINISERVE WORKFLOW

With the mobile companion, nurses save valuable time with fewer walks, task prioritisation and easy delegation based on qualification, area and load. Cliniserve CARE is a digital care assistant and facilitates communication with patients, within the ward or with various functional departments.

CLINISERVE CARE PATIENT SERVICE CALL

SAVE DOUBLE WAYS THROUGH DIGITAL PATIENT- COMMUNICATION

Cliniserve registers tasks and patient needs digitally, prioritises them and passes them on to ward staff in a structured manner. This saves the staff double routes. The Cliniserve patient app can be used immediately - without the need for complex integration into existing systems.

5 star per average patient rating using the Service Call App.
Minimum 25 min time saved per shift per employee because of avoiding unnecessary walking times.
95 % happy patients and employees.
Process Improvements: reduced walking times, service request will be forwarded to the appropriate staff.
Better use of resources plus the separation of medical and service requests.
Improved response and execution times of patient requests.
Improved patient service so staff has more time for patient care.
Active involvement of patients in communication with staff.
Immediate notification of the patient as soon as the request has been accepted.
Efficient handling - patients can send multiple request simultaneously.

One of the core processes with high optimisation potential in everyday hospital life is the nurse call which is often used not only for emergency calls but also for various service requests from patients. Here, nursing staff cannot differentiate between medical emergencies and service requests and this results in a lack of prioritisation and many additional walking distances, since each request from a patient must first be answered personally and then executed.

With the Cliniserve Service Call Application, either used from the patients on their own smartphone/digital device or on the Hospital tablet, inquiries are assigned to specific areas on the device and forwarded directly to the responsible service or nursing staff. This results in more individualised care with a higher level of service and comfort as well as a significant relief for the nursing staff.

INCREASE PATIENT SATISFACTION

The Cliniserve Patient App (Service Call App) allows patients to communicate their wishes and needs directly to nurses or service staff. Patients can use their own smartphones/digital devices or the bedside tablets from Bewatec to send requests to the nursing staff. The Cliniserve patient app can be either installed or used as a web app. The service menu contains only those enquiries which are appropriate for the specific ward and are available in various languages. Patients can thus participate in their care process and receive immediate feedback from nurses or service staff on the status of their request. This is more pleasant than the uncertainty about the status that arises with the nurse call - even doubts as to whether a service need should be sent are eliminated. The automatic delegation of requests reduces the overall waiting times and increases the patients' satisfaction.

SAVE DOUBLE WALKING DISTANCES

Nurses and service staff receive patient enquiries directly in the Cliniserve Flow app on their smart phone devices - either on IoS or Android devices. Their use on a dashboard in the ward room is possible as well. Since the employee logs on at the beginning of the shift with his/her pseudonym, qualification and area, the requests are automatically distributed appropriately. Service personnel take over all service requests while nurses take care of medical requests. Using the function to give patients a confirmation of arrival time and to make inquiries, means tasks can be easily prioritised. Nurses or service staff can take any required stuff, for example painkillers, infusions, second pillow etc, directly with them, thus saving double walking distances.

READY FOR IMMEDIATE USE WITHOUT COMPLEX IT INTEGRATION

The solution can be used immediately without integration or changing the current network infrastructure - all that's needed is the amount of smart phone devices required and a short questionnaire to specify the ward requirements by the management. Access to a mobile or a WLAN network is mandatory. Since patients are only identified by a code via their location, no personal patient data is required.

SECURE DATA AND PROTECTION

Data protection is guaranteed by encrypting all messages end-to-end, so they can only be read within the hospital. Employees are only identified in the Cliniserve Flow and Patient app by pseudonym and not with personal identifiers. This means that no personal patient and employee data is stored.

CLINISERVE WORKFLOW ENGINE

CURRENT CHALLENGES IN EVERYDAY HOSPITAL LIFE Processes in hospitals are to a large extent cross-employee and cross-departmental procedures which require a high degree of transparency. This presents many hospitals with the same challenges every day, with information often not being available to all necessary employees and departments from the beginning of a process. Especially when patients pass through several departments and wards in a facility, seamless communication is a difficult task for the staff. Information is often passed on and coordination takes place in sections from one area to another without knowing in advance how the capacities in the respective areas are being used. For example, if a patient leaves the Operating Room, the transport service is first contacted (usually by telephone). A logistics order is also often created. However, there's no automated forwarding of information to everyone involved, including the nursing staff on the ward - this would have to be done separately by telephone. There is also no overview of the status of the process or updates. This increases the probability that important information will be lost.

OPTIMISE PROCESSES BY DEFINING TASK LISTS

The Cliniserve workflow engine enables end-to-end communication processes with automatically triggered tasks and status updates. This saves telephone time and avoids annoying delays. The flexibility of the system ensures the special requirements of each hospital are taken into account immediately and can be improved in the best possible way afterwards.

50 % more time for patients
20 % less time loss due to manual delegation of tasks
No complex IT Integration
Always able to keep the overview
Increase your staff and patient satisfaction
Increase efficiency across all areas

LESS PHONE CALLS & IMPROVED INTERNAL COMMUNICATION

With the help of the Cliniserve workflow engine, processes and the associated tasks and information are automatically forwarded to the right employees. Cliniserve saves you making time-consuming telephone calls, simply and efficiently! Cliniserve enables you to easily reduce internal coordination efforts and at the same time improve the processes in your care. When a patient leaves the Operating Room, an order can be created with just a few clicks, which is transmitted directly to the transport service, but can also be stored in the logistics software. At the same time, the ward receives information and tasks to prepare for the patient. All parties involved remain informed about the overview and receive updates on delays and adjustments. The process is fully automatic, without unnecessary telephone calls.

EFFICIENT USE OF RESOURCES CLEAR PRESENTATION OF ALL TASKS

Become master of your internal processes and have more time for your patients. With the Cliniserve workflow engine, tasks are distributed and prioritised according to qualification, area of activity and degree of workload, preventing overloading your staff. Avoid reactive working behind a mountain of tasks by simply improving internal information flows and enable transparent processes to relieve your staff and improve patient safety.

Tasks can be created and forwarded within seconds and with just a few clicks. The intelligent Cliniserve workflow engine takes care of the rest, noticeably reducing the workload on your staff. All requested tasks are then displayed in mobile assistance systems such as the Cliniserve Flow App - as well as in dashboards to provide the best possible completion and process overview.