Value Added Services

Pre-Sales & Marketing

Sales Support

Our Sales Team is working together with you in the whole sales cycle; presenting and demonstrating to your customer and providing price support if required to beat competition.

Tender Submission

We supporting you in complex and strategic tender submission to help them to deliver high quality tender documents which will meet the tender expectation and requirements.

Pre-Sales / Design

We provide Pre-sales and solution design support for you to help you to get all questions about the products or services answered to influence the bying decision of your customer.


For large and / or strategic opportunities we offer Co-Bidding to selected Partner to ensure we deliver together high quality and proposals with demonstrated customer value if necessary with the best price to knock out all competitors to win the deal.

Marketing Fund

We rewarding partner’s sales and marketing efforts to help to grow your business. Marketing Development Fund will be granted for Silver and Gold Partner based on generated revenue. The usage of accrued MDF for ECCTEC focused portfolio, demo systems and training need to be approved.

Demand Generation

Our marketing activities are focused mainly on demand and lead generation such as Social Media Marketing, participation at major Conferences / Exhibtions, and Email Campaigns.

Do you need Support?

Pre-Sales & Marketing


We provide consultancy and design services for you across all our product range to explore and design the best solution to meet the needs and requirements of your customers.


If required, we and our vendors are supporting you during the implementation and customizing phase with skilled technician to ensure that the implementation of the solution proceeds smoothly, on time and with minimal disruption to the business.


Our helpdesk is here to help you with professional support and our gateway to get access to vendor support if required. Our helpdesk is committed to provide quick resolutions of immediate needs and technical issues.

Tier 2 / 3 Support

We provide together with our vendors Tier 2 and Tier 3 support for you to assist your technicians throughout the Implementation and Post-Sales Support.

Sales/Pre-Sales Webinar

Our vendor partner and we are offering recurring Sales & Pre-Sales Webinars to enable your Sales, Pre-Sales & Engineering Teams to position, design, offer and sell our solution and service portfolio.

Technical Training

We understand the challenges you are facing in implementing and managing complex solutions. To arm your technicians with the right skills and expertise, technical class-room trainings will be offered from time to time throughout the year and carried out by our vendors.

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